Frequently Asked Questions
Everything you need to know about shopping with Tormino.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Tormino accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery's progress.
Are the products on Tormino covered by a warranty?
Most of our products come with a 1-year manufacturer warranty against defects. Please check the specific product description page for detailed warranty information.
Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 1 hour of placement. After this window, the order enters our processing phase and cannot be changed, but you may return it once it arrives.